Documentation

    Better Searching

    The Visitor searching endpoint works with any type of text and will perform a fuzzy search through all your Visitors. We also have special tokens that make the search faster and more accurate.

    Search Formats and Examples

    FormatExampleIndex Used
    Any emailjohn@example.comAny email provided through uniqueId or identities.
    onlineonlineFilters online visitors only.
    -online-onlineFilters offline visitors only.
    ip: + the IPip:1.1.1.1Shows visitors with IP 1.1.1.1.
    id: + the IDid:user123Shows visitors with uniqueId equal to user123.
    A four-digit number1234Shows visitors with the 1234 lookup code.
    Any tags#clientShows visitors with the #client tag.
    integration_id: + integration name + : + integration idintegration_id:acmechat:1234Shows visitors with integration id acmechat equal to 1234.
    Searching for One?
    If you are only searching for a single Visitor, make sure you set max_results to 1 to make the search faster. It will return as soon as one of our datacenters finds something, and they tend to respond more quickly when they do find a Visitor in their database.