Security & Privacy

    Trust is the foundation of everything we do. We've built our Co-Browsing API with security and privacy at its core, ensuring your data is protected at every step of your customer support journey.
    SOC 2 Type II Certified
    ISO 27001 Compliant
    GDPR Ready
    HIPAA Compliant

    Security Philosophy & Culture

    Security isn't an afterthought—it's built into our DNA

    Security at our Upscope isn't an add-on—it's the foundation. Every feature is designed, built, and run with a security-first mindset, reinforced by continuous employee training, strict data-governance, and industry-standard frameworks.

    Trusted by hundreds of teams—including in highly regulated sectors—our cobrowsing platform consistently meets or exceeds the toughest data-protection requirements to safeguard your information and earn your confidence.

    Data Protection & Privacy

    Your data is encrypted, minimized, and controlled with bank-grade security

    Best-in-class Data Masking

    Mask specific inputs or parts of page (or app), all on the end user's device.

    • No data leaves user's device
    • Configure with SDK or from settings
    • Enable and disable at runtime

    Per-session permissions

    Specify permissions and feature availability on per-session or per-page.

    • Disable remote control on specific elements
    • Enable only some viewers to have remote control capabilities

    Access Controls

    Role-based access to your account with granular permissions and audit trails.

    • Multi-factor authentication
    • Role-based access controls
    • API key management and logs
    Regularly audited and pen-tested

    Our software and infrastructure is regularly audited and pen-tested by third-party firms. Your data is safe.

    Compliance & Governance

    Meeting the highest standards for data protection and regulatory compliance

    Data Governance

    Comprehensive data lifecycle management and retention policies.

    Global Privacy

    GDPR, CCPA, and international privacy law compliance.

    Employee Training

    Regular security training and background checks for all staff.

    Ready to Get Started?

    Experience enterprise-grade security with Co-Browsing API